Hello, I'm Jaison Jacob
Welcome to my UX Portfolio
AI agents and data overload complicate enterprise systems. For a decade, I've transformed tech into intuitive UX. Now, I design the human-AI interaction, ensuring clarity prevails. My impact: making complex systems usable. This portfolio showcases a decade of crafting intuitive experiences amidst technological chaos, prioritizing human-centered design for control and clarity.
The Expert's Blueprint for High-Impact Product Development
NN/g Certified UX Management Specialist
Help craft and articulate clear strategic visions that directly contribute to your overarching business objectives, ensuring UX initiatives deliver measurable impact.
Field Research
Help generate actionable insights that fuel the creation of innovative and user-centric solutions, effectively addressing user pain points and unmet needs.
Drive Digital Transformation
Help proactively manage and elevate the entire customer journey. By deeply understanding customer needs, pain points, and expectations at every touchpoint, strategically integrate digital solutions to identify opportunities for fundamental transformation. This approach reshapes operations and enhances the product value delivery from initial awareness through post-deployment support.
My Story in Numbers
14 Years
in Business
Delivering value and achieving tangible outcomes within CRM, ERP, Consumer Electronics, and local business environments
10 Industries
On-prem and Cloud Solutions
Contributed to the development of impactful products and solutions within key sectors including Consumer Goods and Retail, Public Sector, Automotive, Manufacturing, High Tech, Defence, Higher Education, and Consumer Electronics.
6
Awards
For my individual contributions towards innovative solutions that made a difference across Salesforce and SAP
9
Publications
Publicly accessible publications – spanning voluntary open-source projects, research papers, books, and inventions – expanding knowledge and resources within the public domain
Patents
Transformative UX: Explore patented design solutions and innovative user experiences.
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[Utility] Capturing context using network visualization
US 20190087484A1 | Abandoned / July 9, 2016
This invention details a method for generating visual patterns within network visualizations. The method encompasses the creation, persistent storage, and collaborative sharing of these identified patterns among users.
[Utility] Guided drilldown framework for computer-implemented task definition
US 16/428,980 | Granted / June 1, 2019
This invention presents a framework designed to simplify complex machine learning simulation tasks, thereby significantly reducing the learning curve for business users. By abstracting technical intricacies, the framework empowers individuals with limited machine learning expertise to effectively engage with and leverage simulations.
[Utility] Probing Linear and Non-linear Relationships between entities in a Network
US 10,409,832 B2 | Granted / September 10, 2019
This invention details a method for capturing and representing the sequence of investigative actions (the "probing path") within a network visualization. This captured path is then analyzed to provide meaningful insights specifically for law enforcement applications, enhancing investigative efficiency and understanding of complex relationships.
Awards
"Agent Assisted Application Intake", Finalist — Industries & Revenue Excellence Hackathon 10.0
Salesforce India, 2025
Leverage embedded AI to streamline the processing of loan and lease applications. Automate the creation of AF and Party entities from physical documents, enable efficient batch processing, and integrate real-time application scoring at the intake stage, ensuring faster decisions, reduced manual effort, and improved operational efficiency.
Teammates: Amit Srivastava, Anilkumar Vangari, Arnav Gupta, Ayan Agrawal and Jaison Jacob
"The Hyperspace Validator Agent", Awarded Best trust Agent, Agentforce Challenge — Industries Cloud
Salesforce India, 2025
Empower Seamless Compliance and Unparalleled Quality within Salesforce with Agentforce-Powered Document Intelligence
Patent Award — MD's Office, SAP Labs India, Bangalore
SAP Labs India Bangalore, 2022
Orchestrating Innovation and Securing Intellectual Property: Driving Tangible Value for SAP Through Multiple Patent Awards.
Recognised for the contribution for the successful rollout of AppANE application (SMART labs Initiative) — MD's Office, SAP Labs India, Bangalore
SAP Labs India Bangalore, 2021
Pioneered a Critical Solution for Employee Safety and Business Continuity: Spearheading the Rollout of the AppANE Contact Tracing Application to identify, assess and manage employees potentially exposed to 2019-nCoV virus upon visiting office premises.
Finalist, ICD innovation Challenge — Industries Cloud and Development, Bangalore
SAP Labs India Bangalore, 2018
Pioneering Predictive Insights for SAP's Student Advisor Experience (Higher Education): Understanding a student's academic trajectory enables a more personalized and relevant learning experience. Advisors can recommend specific courses, resources, or support services tailored to individual needs, fostering greater student engagement and academic growth
"Clear-Talk", Finalist, SAP.io Intrapreneurship Accelerator event — SAP.io, San Francisco
SAP Labs India Bangalore, 2017
Designing a solution in Human Capital Management for streamlining manager-employee interactions; it transforms routine check-ins into meaningful conversations that build stronger, more aligned teams. By empowering managers with tools for streamlined preparation, productive discussions, and insightful data capture, drive a significant shift towards impactful engagement and team cohesion.
Teammates: Puneet Gupta, Suraj Sudhi
Top 7 Finalist, P&I Award: Innovate SAP S/4 HANA E2E User Experience — SAP SE, Walldorf
SAP Labs India Bangalore, 2015
Reimagined the SAP Investigative Case Management framework into a dynamic, direct interaction environment. This empowers investigators to actively search, explore, and understand the intricate relationships between multiple entities across cases, leading to more effective and insightful investigations.
Teammates: Santhosh Rao and Jaison Jacob
Publications
Explore my published research and contributions to the field.
A Trust Story in the Age of AI
Springer Nature Link, Human-Computer Interaction Series (HCIS) | March 29, 2025
Hidden behind black mirrors, invisible for the everyday people, exists a whole universe governed by logic, algorithms, rules, and probabilities. Safeguarded from harm and malevolence, it serves only one purpose: to simplify human life. Join Agent Black on a journey as it tackles what seems like a straightforward user request: finding the perfect birthday celebration spot. Will it succeed? Will it satisfy the user? It’s more challenging than one might think. Agent Black must travel deep into the parallel world of virtual networks to uncover the right answer. This academic graphic novel humanizes key elements of a decentralized human-centered AI system, recounting Agent Black's quest to fulfill its purpose. By attributing human characteristics to agents representing their owners in the digital world, allowing them to feel joy and despair, and using humorous analogies of a world of individuals going about their daily lives, the story demystifies complex AI concepts and makes the formal logic-driven domain accessible to a wider audience. It also interweaves expert discussions on specialized scientific topics related to the human-centered AI journey, providing in-depth insights in an approachable manner.
An Intelligent Enterprise Story
Innovation Kitchen Volume 1 | SAP dkom Bangalore | Feb 14, 2020
A Comic Essay on Intelligent Enterprise of the future with Leif Jensen-Pistorius
Design Guidelines for Exploring Relationships in a Connected Big Data Environment
Springer, Lecture notes in Computer Science book series (INTERACT 2017) | Sep 1, 2017
Reimagining the ‘SAP Investigative Case Management’ frame-work from a log-based register of events to a direct interaction environment with the possibility to search, explore relationships between multiple entities in one or more cases/incidents. This case study is about our approach in conceptualizing a generic network visualization method by deconstructing the existing data models. We devised a set of guidelines that can be employed to represent a large number of entities with the intention of examining their relationships.
Improvisation of Man-Machine-Environment: A Communication System for Reversing the Car
India HCI student design consortium | Sep 27, 2013
This paper attempts to improvise on the Man-Machine-environment system in context of reversing a car. The study explores various practices by drivers while reversing their car and the strategies involved in different situations. It describes about how drivers use current features of cars i.e. mirrors and turning back to visualize the rear view of car. The result of the study points out about the shortcomings in the present facility in providing comprehensive information of the vicinity. It also focuses on the car driver and systems that support, or sometimes even take over, critical parts of the driving task. Due to the diversity of driver ability, driving context and dependence between driver and environment factors, there is a need for personalized, adaptive and integrated support. Incorporating the results from studies a solution of ADAS (advanced driver assistance system) is proposed to the present scenario.
Get in Touch
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